Technology Help Desk

The Computer Services Help Desk can assist with technical questions related to any College computer service including Webmail, Portals, College Computers, and the College Wireless Network. The staff can also assist with technical problems encountered within Online Learning courses.

Contact us at helpdesk@nccc.edu or 518-891-2915 ext. 4357. 

TECH SUPPORT SERVICE HOURS FALL 2020:

  • Monday – Friday: 7:30am – 9:00pm
  • Saturday: noon – 6pm

You will receive an initial account access letter the first time you register for a course at NCCC or become employed by the College. If you are registered or employed by the College and have not received this letter, please contact the Computer Services Help Desk directly.

Students who have forgotten their password can receive it from the Computer Services Help Desk staff on the Saranac Lake or Malone campuses, or the reception desk on the Ticonderoga campus. The information can also be sent to the user’s personal e-mail address registered in the school’s database by contacting the office via phone and/or e-mail.

The Computer Services Help Desk does not support faculty, staff or student personal computers. All faculty, staff and students are responsible maintaining their own personal computers, ensuring that their computers meet the College’s minimum technical standards, and are in good working order. The Computer Services Help Desk does not support personal mobile devices such as smart phones, e-readers, tablets, etc. It is the policy of the Computer Services Help Desk that e-mail access is only allowed via the device’s web browser. The staff will not configure these devices to receive e-mail from the NCCC e-mail server due to the privacy issues involved.

Access to your Webmail, Blackboard, Student Portal and Online Library accounts can reached at:  (please note a free Office 365 software download is available to all users via their Webmail Account).

Vendors providing Faculty, Staff and Student Software Discounts: 

Student Laptop Loaner Program:

As a result of the impact from Covid-19, NCCC will be making a limited number of distance learning laptops available for loan to eligible students for the 2020-21 Academic Year.  Please contact helpdesk@nccc.edu or 518-891-2915 ext.4357 for more info.