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Technology Helpdesk

The IT Helpdesk is your one-stop shop for all technical assistance at the college.  Primarily, the IT Helpdesk can help you with access to your student accounts, email, student portal, D2L/Brightspace, Microsoft 365, WiFi access, as well as college-issued laptops and computers.  
 

Usernames and Passwords: Once you’re accepted to the college, your student accounts will be created as well as your initial usernames and passwords.  Upon first login, you will be prompted to create your own new password which you will use to login to all systems at the college.  If you forget your password down-the-road, simply click on “Forgot my password” for a reset. 

Student Email Accounts:  The student email that we use at North Country is Microsoft Outlook which is a part of the Microsoft 365 program suite.  It is important to check your student email account frequently as it is the primary and official mode of communication that we use at the college. 

Student Portal:  The Student Portal is your access point for the non-academic student services that you’ll need to utilize while at North Country. Simply login to The Student Portal at https://studentportal.nccc.edu/ where you will be able to access college forms, view and pay your bill, check your grades, locate the name of your advisor, perform a degree audit, review your unofficial transcript, view course offerings, and complete any items needed for the Business, Financial Aid, and/or Registrar’s Offices.    

D2L/Brightspace:  Our college utilizes the D2L/Brightspace learning management system for all online course offerings as well as most other hybrid or on-campus courses.  This platform becomes your gateway to everything that happens in the virtual classroom.  Get yourself well acquainted with D2L/Brightspace by completing the “NOR Student Orientation” that will guide you through everything you need to know to navigate the system then the “North Country Community College Student Orientation” which is our virtual orientation introduction to all services and supports available at the college. 
 

Of course, if you have questions regarding any of the technology outlined, feel free to call 888-TRY-NCCC, 518-891-2915 ext. 4357, email helpdesk@nccc.edu, or visit www.nccc.edu/helpdesk/ 

TECH SUPPORT SERVICE HOURS:

  • Monday – Friday: 8:30am – 4:30pm

You will receive an initial account access letter the first time you register for a course at NCCC or become employed by the College. If you are registered or employed by the College and have not received this letter, please contact the Computer Services Help Desk directly.

Students who have forgotten their password can receive it from the Computer Services Help Desk staff on the Saranac Lake or Malone campuses, or the reception desk on the Ticonderoga campus. The information can also be sent to the user’s personal e-mail address registered in the school’s database by contacting the office via phone and/or e-mail.

The Computer Services Help Desk does not support faculty, staff or student personal computers. All faculty, staff and students are responsible maintaining their own personal computers, ensuring that their computers meet the College’s minimum technical standards, and are in good working order. The Computer Services Help Desk does not support personal mobile devices such as smart phones, e-readers, tablets, etc. It is the policy of the Computer Services Help Desk that e-mail access is only allowed via the device’s web browser. The staff will not configure these devices to receive e-mail from the NCCC e-mail server due to the privacy issues involved.

Access to your Webmail, Brightspace and Online Library accounts can reached at:  (please note a free Office 365 software download is available to all users via their Webmail Account).

Vendors providing Faculty, Staff and Student Software Discounts: 

Laptops are available for purchase via the Bookstore at each location.  Please contact the bookstore for more information.