Counseling Partners

SUNY Crisis Text LineNorth Country Community College recognizes students and employees may need support to maintain wellness in mind and body. We support and encourage you to seek counseling services on and off campus through our many community partners.

When possible, we bring community providers on campus to enable easier access to these services for our college community. Please see our regional counseling resources listed below for details on schedule tele-health or face to face appointments with our partnering providers.


NY Project Hope

New York State Office of Mental Health Emotional Support Phone Line: 1-844-863-9314
The Emotional Support Line provides free and confidential support, helping callers experiencing increased anxiety due to the coronavirus emergency. The Help Line is staffed by volunteers, including mental health professionals, who have received training in crisis counseling.

Available 7 days a week 8 a.m. to 10 p.m. 

FREE Peer-to-Peer Assistance Hotline

The peer-to-peer assistance hotline established at UAlbany is now be accessible to SUNY students system-wide. Students experiencing feelings such as loneliness, depression, anxiety, or uncertainty can call the hotline to connect with a trained student peer. Students do not need to be in crisis to use this hotline. It’s a stigma-free, secure line for connecting about emotional, social, and other life issues. The phone lines are staffed by peers trained to assess students’ well-being and, if necessary, link them with the appropriate mental health services, academic or technological resources, or financial assistance available at their respective campuses.


    • Monday through Thursday 1:00 p.m. to midnight
    • Fridays beginning 1:00 p.m. through weekend (24/7) closing Sundays at 11:59 p.m.


Citizen Advocates (Franklin County)

 Citizen Advocates LogoIn-person and Tele-Mental Health Services available by calling:

  • Malone Clinic: 518-483-3261
  • Saranac Lake Clinic: 518-891-5535
  • Massena Clinic: 315-764-8076
  • Crisis & Recover Center Services call 518-483-3261. Crisis & Recovery Center located at 15 Fourth Street Malone, NY. 

To schedule a counseling appointment on or off campus, please call 518-891-5535 to set up a new client profile.

Essex County Mental Health ServicesEssex County Mental Health Logo

In-person and Tele-Mental Health Services available by calling:

  • Elizabethtown Clinic: 518-873-3670

Toll Free Emergency Services available after hours, weekends and holidays: 1-888-854-3773

St. Joseph's LogoSt. Joseph's Addiction Treatment and Recovery Centers

If you or a loved one are experiencing anxiety, depression, or other mental health challenges during this time of increased stress and would like a caring professional to talk to, please do not hesitate to call St. Joseph’s Open Access Center, located on the grounds of Adirondack Health.

St. Joseph’s Open Access Center offers a safe and stigma-free environment for people with mental health challenges, substance use disorders, and other challenges to seek help whenever they are ready – including extended hours into the evening, weekends and holidays. St. Joseph's Addiction Treatment and Recovery Center is located at 253 Old Lake Colby Rd. in Saranac Lake. 

Call (518) 354-5390 if you need assistance. After hours, please call (518) 897-6174. All calls are confidential.

  • Malone Campus - to schedule call 518-483-6566
  • Saranac Lake Campus - to schedule call 518-891-5353
  • Ticonderoga Campus - to schedule call 518-585-7934

Sexual Assault Services (SAS) of Planned Parenthood of the North Country

Sexual Assault Services logoSexual Assault Services (SAS) of Planned Parenthood of the North Country New York offers counseling, education and advocacy for survivors of sexual assault in Clinton, Essex, and Franklin Counties. Whether the assault took place five minutes ago, or five years ago, SAS can provide hotline services, free and confidential counseling, support at the hospital or with law enforcement, information and referrals, and educational programs.

  • The Sexual Assault Hotline is 1-877-212-2323. The hotline is available 24-hours-day.
  • For counseling appointments, advocacy, and education services, contact Sexual Assault Services at 518.561.4430.


ACCES-VRACCES -VR: Adult and Continuing Education Services

Need help affording counseling services or want a referral?

Ask us about funds available for students without applicable insurance coverage or for assistance identifying a provide that can meet your needs.

Contact Student Affairs

DISCLAIMER: North Country Community College offices and employees who cannot guarantee confidentiality will maintain your privacy to the greatest extent possible. The information you provide to a nonconfidential resource will be relayed only as necessary to investigate and/or seek a resolution. North Country Community College will limit the disclosure as much as possible.